Frequently asked questions

Business process outsourcing (BPO) is a method of subcontracting various business-related operations to third-party vendors.

Companies are often drawn to BPO because it affords them greater operational flexibility. By outsourcing non-core and administrative functions, companies can reallocate time and resources to core competencies like customer relations and product leadership, which ultimately results in advantages over competing businesses in their industry. BPO offers businesses access to innovative technological resources that they might not otherwise have exposure to. BPO partners and companies constantly strive to improve their processes by adopting the most recent technologies and practices. Since the U.S. corporate income tax is among the highest in the developed world, American companies benefit from outsourcing operations to countries with lower income taxes and cheaper labor forces as viable cost reduction measures. BPO also offers companies the benefits of quick and accurate reporting, improved productivity, and the ability to swiftly reassign its resources, when necessary.

While there are many advantages of BPO, there are also disadvantages. A business that outsources its business processes may be prone to data breaches or have communication issues that delay project completion, and such businesses may underestimate the running costs of BPO providers. Another disadvantage could be customer backlash against outsourcing if they perceive this to be of inferior quality or at the expense of domestic employment.

The two types of BPO are front-office and back-office. Back-office BPO entails the internal aspects of a business, such as payroll, inventory purchasing, and billing. Front-office BPO focuses on activities external to the company, such as marketing and customer service.

Unlike other BPOs that would do anything to undercut their competition, we have established ourselves as a premiere BPO for high-value contracts. We only choose the best candidates to join our team of highly skilled and professional employees who are committed to deliver service excellence to all our clients. We have an infrastructure based on the latest and most innovative technology in communications, customer relationship management and business intelligence. Also, we conduct regular quality assurance exercises to ensure that an excellent level of service is delivered across the board.